Substitution Policy

At PhilippinesGiftShop.com, our priority is to ensure the timely and accurate delivery of your order as per your specified time and date. In certain situations, the arrangement you have chosen may require substitutions. We understand the significance of meeting your expectations, and we want to assure you that any substitutions made will be of equal or greater value.

Our goal is to faithfully replicate the requested arrangement, utilizing flowers or plants that are similar in appearance and value. For assorted flower arrangements and potted plants, substitutions may be necessary to maintain the desired color scheme, ensuring that the overall aesthetic is preserved. This means that the specific type of flower or plant may be substituted with an equivalent or superior alternative.

While we make every effort to maintain consistency in arrangements featuring a single type of flower or potted plant, variations in color may occur due to substitutions. Additionally, containers may be substituted to ensure that the overall design remains cohesive.

For gourmet baskets, fruit trays, and other specialty gifts, substitutions may be made in the contents or containers. Rest assured that any replacements will be of equal or greater value, and we will strive to preserve the essence of the original selection.

Our commitment is to provide you with a delightful and satisfying experience, and we appreciate your understanding in allowing us the flexibility to make necessary substitutions to fulfill your order seamlessly. If you have specific preferences or concerns, please feel free to contact our customer service team, and we will do our best to accommodate your requests. Thank you for choosing PhilippinesGiftShop.com for your floral and gifting needs.